Company Policies

Privacy Policy

Marlow White Uniforms, Inc. (“we”, “us”, “our”)are incorporated in the United Stated of America by the name “Marlow White Uniforms, Inc. US Inc.” (“Marlow White Uniforms, Inc.”) and its global subsidiaries and companies are under the same management. We respect our user’s privacy and describe our data collection ethos and practices through this Privacy Policy.

This Privacy Policy describes how we collect, store, uses and disclose information or data of the users when they use our services. Unless stated otherwise or linked to a different policy, this Privacy Policy applies to users when they visit our website located at www.MarlowWhite.com (“the website”) and/or when they use the mobile application version currently available on Google Play Store (Android) and Apple App Store (“our mobile application”) or other similar or related applications. By using our services, users consent to the collection and use of their information as described in this Privacy Policy.

This Privacy Policy is part of our Terms and Conditions of Services, and in cases some subjects or aspects are not stated herein, they are mentioned in the Terms and Conditions of our service. Upon using our services, the users agree to the terms stated in this Privacy Policy and in the event the users do not agree with our Privacy Policy, they are requested to refrain from using our services. The effective date of this Privacy Policy is 1st June 2022.

We collect the following data from the users:

Personal/User Information: We collect and store data, content and other information that a user voluntarily provides to us when they use our services through our website and/or through our mobile application and/or when a user communicates through use via social media and/or when a user calls or sends us an email directly or any other means. Users are solely and exclusively responsible for the personal information they provide us. Users who utilize the Marlow White Sizing App provide additional information specific to that service. Through the Marlow White Sizing App, a user provides an image or video of their body taken using the camera of a smartphone, tablet, or laptop for the purpose of obtaining body measurements and styling preferences. For the purpose of this Privacy Policy, an image refers to either a static image, a video, or a combination generated by the user. The user enters details including age, height, weight, and gender. We do not process the image portion above the mid-neck. Staff do not have access to images. Further, after we capture the image for measurement and display the results, the images and data are retained in our data base for a period of 1 (one) year after which they are automatically deleted. By using the Marlow White Sizing App, users consent to the collection, storage, and retention of their images and measurements as described in this Privacy Policy.

Contact Information: We also collect the user’s name, email address, phone number, gender, height, address, zip code, purchase and order conformation and personal preferences when they use our services.

Usage and Device Information: Upon using our services, we collect usage data including browser type, language, access times, location, and Internet Protocol Address ("IP address"). We also collect certain technical information such as hardware model, operating system and version, and other device identifiers.

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. We also use this information for site optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement at https://www.microsoft.com/privacy/privacystatement."

Use of the information and data collected

We use the information voluntarily provided by users when they use our services via our website and/or mobile application. We collect and use personal information to maintain and improve our services, deliver requested products and services, inform users about our offerings, and personalize the user experience. We also use personal information to analyze audience and usage patterns in order to improve our services. For users of the Marlow White Sizing App, images are stored on our secure cloud servers and are not accessible by Marlow White employees.

We use contact information to send product and company updates, surveys, and information about new offers and services. Users may opt out of receiving these communications at any time by clicking the unsubscribe link in any email communication or by contacting us at the email address provided in this Privacy Policy.

We may use non-personal data such as language, time zone, location, and zip code to personalize user experience and improve our services. We may also use this information for marketing and advertising purposes. To the extent that any applicable law or regulation treats such information as personal data, we will treat it accordingly.

We use aggregated, de-identified information to improve our services and better understand usage patterns. Aggregate or de-identified information is information that cannot reasonably identify a specific user and is therefore considered non-personal data for the purpose of this Privacy Policy. We may share this aggregated non-personal data with third party partners. By using our services, users consent to the collection and use of such aggregated non-personal data.

If we combine non-personal data with personal data, the combined information will be treated as personal data for as long as it remains combined.

In some of our email messages, we use a “click-through URL” linked to content on Our Website or Application. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on Our Website or Application. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If a user prefers not to be tracked in this way, a user should not click text or graphic links in the email messages.

We may disclose personal information without prior notice if required to do so by law, or in good faith belief that such action is necessary to (a) comply with legal process or respond to any government or regulatory request; (b) protect and defend our rights and property, including enforcing our terms of use and billing agreements; or (c) protect the rights, property, or safety of our customers. We may also share user information in connection with any reorganization, merger, sale of company assets, financing, or acquisition of all or a portion of our business, in which personal information held by us is among the assets transferred.
We work with trusted third-party service providers to operate our business, including hosting and cloud storage, e-commerce and order processing, payment processing, and financing options. These providers are authorized to use your personal information only as necessary to provide services to us and are required to maintain appropriate security standards. We do not sell your personal information to third parties. By using our services, users consent to their data being processed by our third-party service providers as described in this Privacy Policy.

User’s Access and Control over their Personal Data

We retain different categories of personal data for different periods of time, depending on the nature of the data and the purpose for which it was collected. Sizing application data is retained for up to one (1) year from the date of collection. After that period, it is deleted or anonymized in accordance with our internal data management practices. Order and transactional records are retained for longer periods as necessary to fulfill contractual obligations, maintain accurate business and financial records, comply with legal and tax requirements, support warranty or service inquiries, and preserve historical purchase information for customer service purposes. We may periodically review and remove data that is no longer required for legal, operational, or legitimate business purposes. Data deletion may occur without individual notice to users. By using our services, users acknowledge and consent to the retention of their information as described in this policy.

Users may update, correct, or change personal data accessible through their account settings. Deleting an account does not automatically delete all associated personal data. Data retention following account deletion will follow the retention periods described in Section III.A above, with sizing application data retained for up to one (1) year and order/transactional data retained as necessary for business and legal purposes

Users may request deletion of their personal data at any time by contacting us at the email address provided in this Privacy Policy. We will respond to deletion requests within thirty (30) days. Please note that certain data may need to be retained to comply with legal obligations, resolve disputes, or enforce our agreements.

If a user becomes aware that their personal data was provided to us without their authorization, they should immediately contact us at the email address provided in this Privacy Policy. Upon verification, we will delete such data without undue delay, except where retention is required by law or regulation.

To exercise any data protection rights described in this Privacy Policy, users must verify their identity to ensure the security of their personal data. We may request additional verification information as necessary to confirm the identity of the person making the request.

Storage of the data and information that we collect
We store and secure the data and information as we collect from our users in the following manner:

We store user data across multiple secure environments depending on the nature of the data and the services being used. Customer and order data collected through our e-commerce platform is stored on a secure virtual private server. Operational and business data is maintained on our internal systems. Data collected through the Marlow White Sizing App, including images and measurements, is stored on Amazon Web Services cloud infrastructure. We implement appropriate technical and organizational security measures across all storage environments to protect user data from unauthorized access, use, or disclosure. In the event that we change any of our storage providers or infrastructure, we will update this Privacy Policy accordingly.

We maintain security practices and procedures to detect and respond to data security incidents. In the event of a breach affecting user personal data, we will take immediate steps to contain the incident, assess the scope of the breach, and notify affected users as required by applicable law.

We protect personal information from unauthorized access, use, or disclosure through a combination of technical and organizational security measures including firewall protection and SSL encryption. User accounts are protected by password authentication. For payment processing, we utilize a tokenized payment solution meaning that actual payment card data is never stored on our systems. Payment transactions are handled by our third-party payment processor in accordance with their own security standards and compliance requirements.

Users of the Marlow White Sizing App may request that their images and associated data be deleted from our system by contacting us at the email address provided in this Privacy Policy. We will make every effort to process deletion requests within 30 days of receiving the request.

While we implement industry-standard security measures to protect user data, no method of electronic transmission or storage is 100% secure. We cannot guarantee that our systems are completely protected from unauthorized access, hacking, viruses, or other security vulnerabilities. By using our services, users acknowledge and accept this inherent risk.

Data Protection Rights of Users
Data Protection Rights of Users: We are committed to ensuring that users are fully aware of their data protection rights. Users may exercise any of the rights described in this section by contacting us at the email address provided in this Privacy Policy. We will respond to all requests within 30 days of receipt.

The Right to Access, Update and Correct Personal Data: Users may access and update their personal information stored in their account at any time, and may request access to any additional personal data we have collected by contacting us at the email address provided in this Privacy Policy.

The Right to Rectification: Users have the right to request that we correct any personal information they believe is inaccurate, incomplete, or incorrect by contacting us at the email address provided in this Privacy Policy.

The Right to Erasure: Users have the right to request permanent deletion of their personal data by contacting us at the email address provided in this Privacy Policy. We will make every effort to process deletion requests within 30 days of receipt. Where personal data has been shared with third party service providers, we will communicate any erasure request to those recipients unless doing so proves impossible or involves disproportionate effort.

The Right to Object: Users have the right to object at any time to the processing of their personal data. Where we cannot demonstrate compelling legitimate grounds for the processing that override the user's interests, rights, and freedoms, we will cease processing their data. Users may also object at any time to the processing of their personal data for direct marketing purposes, including profiling related to direct marketing, and we will cease processing their data for those purposes upon receipt of such a request.
The Right to Data Portability: Users have the right to receive a copy of their personal data in a structured, commonly used, and machine-readable format, and may request that we transmit this data directly to another controller where technically feasible. This right shall not adversely affect the rights and freedoms of others.

Cookie Policy

What are cookies: Cookies are small pieces of text used to store information on various web browsers. They are used to store and receive identifiers and other information on computers, phones and other devices. For the purpose of this Privacy Policy, other technologies such as the data we store on the website or mobile application, identifiers associated with users’ device, and other software, are also referred to as "cookies". It is pertinent to note that the information so collected by these cookies is treated as non-personal data.

Why do we use cookies: We use cookies and similar technologies like web beacons, pixel tags, or local shared objects to deliver, measure, protect and improve our services by tracking a user’s visit. We use cookies for authentication and security purposes such as verifying a user’s account and to determine when they’ve logged in to our website and in order to ensure that a user’s account and personal data are safe and secure. We use cookies for preferences in order to make it easier for users to access our services, to create an experience that is personal and beneficial to the users, to provide users with content that is relevant to them, to gather data of those users who may be interested in our products and services. We also use cookies for analytic and research purposes in order to understand how users use our services and to improve them. We also use cookies to combat activity that violates our policies or otherwise hinders our ability to provide our services adequately.

How do we use cookies: When a user visits our website or uses our mobile application, we may collect information from the user automatically through cookies such as users’ passwords, measurement data, images, preferences and other relevant data. We use cookies if a user has an account with us or our subsidiaries while using our services through our website or the mobile application, regardless of whether the user has registered or “logged in”. (whether or not a user is registered or logged in), or when a user visits any other website and/or mobile application that uses our services. Further, while we cookies to track a user’s visit to our website or when they use our mobile application by automatically logging their IP Address, we do not use this information to personally identify a user. However, if a user provides us with consent to “remember” the unique identifies that they select when they register with us, this unique identifies will be stored on a cookie in their device, linked to their registration information and their navigation path around our website and/or mobile application will be tracked.

How to manage cookies: Users have a number of options to control or limit how we and our partners use cookies. Most web browsers are set in a manner to automatically accept cookies but a user can change their browser settings to declines cookies by consulting their browser’s support articles. If a user decides to decline cookies, they may not be able to sign in, customize, or use some interactive features of our services. Flash cookies operate differently than browser cookies, so a user’s browser’s cookie-management tools may not remove them.

Changes to our cookie policy: From time to time, we may update this Cookie Policy and any changes made are updated immediately. We reserve the right to modify or amend the terms of the Privacy Policy without giving prior notice to the users and we have no obligation in sending users an email or notification regarding such changes and the same is voluntarily agreed to by users when using our services. We recommend users to regularly check our policy for updates and continuous use of our services is deemed to mean that the user has agreed to the changes made in our cookie policy.

Microsoft Clarity We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.

Data collected by Microsoft Clarity (including session recordings, heatmaps, and interaction data) is stored on Microsoft's servers and is subject to Microsoft's data retention policies, which may differ from our own retention periods described elsewhere in this policy. For more information about how Microsoft collects, uses, and retains your data, visit the Microsoft Privacy Statement. (https://www.microsoft.com/privacy/privacystatement)

Links to third-party websites/collaborations

Our website, mobile application and/or emails may contain links to other websites. Users are to be aware that these websites are subject to different privacy policies and we are not responsible for the content or privacy practices of these websites. This Privacy Policy will not apply to other websites, applications or accompanying services and users are encouraged to be aware of the privacy practices of these third-party websites.

Further, a user who wishes to access a third-party website directly from our website does so at their own cost, risk and peril and we do not take any liability or risk associated with such actions.

Jurisdiction Specific Rules

California Privacy Rights and Compliance: We are committed to complying with applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). California residents have the right to know what personal information we collect, disclose, and sell; the right to request deletion of their personal information; the right to opt out of the sale of their personal information; and the right to non-discrimination for exercising these rights. Please note that we do not sell personal information to third parties. California residents seeking to exercise any of these rights may contact us at the email address provided in this Privacy Policy and we will respond within the timeframe required by applicable law.

General Data Protection Regulation: We are committed to compliance with the General Data Protection Regulation (GDPR) to the extent applicable to our operations. Users who believe they have rights under GDPR may contact us at the email address provided in this Privacy Policy and we will respond to their request within 30 days.

Children

We do not intend for our services, either on our website or on through the mobile application, to be used by people under the age of 18 years old, or equivalent minimum age in the relevant jurisdiction (“minor children”) unless they use our services under the supervision of their parent and/or guardian who provide us with verifiable consent.

Children: Our services are not intended for use by individuals under the age of 18 without the supervision and verifiable consent of a parent or guardian. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor without parental consent, we will take immediate steps to delete that information. Parents or guardians who believe we have collected information from a minor may contact us at the email address provided in this Privacy Policy to request access, correction, or deletion of that information.

Opt out system

[email protected]

Changes to the Privacy Policy

How to contact us:

If a user has any questions regarding the Privacy Policy, the data we collect or would like to exercise their data protection rights, they may contact the Data Officer through the following channels:

Email address: [email protected]

Phone Number: (800) 255-6136

Corporate Office: 400 Seneca St, Leavenworth, KS 66048, United States of America

Company Policies

Site Policy

COVERING SITES: MARLOWWHITE.COM; MILITARYSABERS.COM; NAVYUNIFORMS.COM; HONORGUARDUNIFORMS.COM

The following will help you understand how we handle any information we gather from the site(s).

GENERAL

Marlow White Uniforms, Inc. is the owner and operator of the websites listed above. We are committed to protecting the privacy of our visitors and customers and to being transparent about how we collect and use information gathered through our websites. This policy describes our data collection practices and how that information is used.

TRAFFIC ANALYSIS

We analyze website traffic and visitor behavior to better understand how to serve our visitors and customers. This includes the use of third party analytics tools. For more information on how we collect and use this data, please refer to our Privacy Policy at www.marlowwhite.com.

USE OF COOKIES

For information about how we use cookies and similar tracking technologies on our websites, please refer to our Privacy Policy at www.marlowwhite.com.

EFFECTIVE DATES

This privacy policy is effective March 1, 2026.

COUPONS

Marlow White produces our own sales and coupons internally. We will not accept any coupon sourced form a third party site

UPDATES TO POLICY

Updates to this Privacy Policy will be posted on MarlowWhite.com and a link to the policy will be placed at the bottom of each Marlow White web site and in the "Resources" drop-down tab.

FOR MORE INFORMATION

If you have any questions or comments about this policy, our services, or your experience with Marlow White Uniforms, Inc., please contact us, or write to us at: Marlow White Uniforms, Inc. 400 Seneca Leavenworth, KS 66048

General Policies

1. Order Processing: We generally like to ship within 24 hours (1 business day) of receiving your order; however, please allow us up to 2 business days to ship general items. For more detailed explanation concerning specific times, order methods, and items, visit the General Processing Time on our Shipping Page.

2. Shipping Time: please visit our Shipping Page or Delivery Time Estimates Page for details.

3. Credit Card Processing: We take credit card security very seriously and will process your orders with our upmost security. We accept checks addressed to "Marlow White Uniforms" which can be mailed to our headquarter's location at 400 Seneca Street, Leavenworth, KS. All Canadian checks will incur a $25 processing fee (this will be waived for credit cards).

4. Sales Tax and Exemptions: We are located in the State of Kansas. We must charge sales tax for all orders shipped to a Kansas address and remit the payments to the State of Kansas. If your organization accepts delivery of our products in Kansas, but it is exempted from sales tax, we need you to provide us with a copy of your tax exempt documentation. Please send it to or fax it to (913) 651-8417 ([email protected])

5. IRS Form W-9: If your organization requires a W-9 from Marlow White, please e-mail for a current copy ([email protected])

6. We discuss our Return and Exchange Policy in detail on a separate web page.

7. We discuss non-APO International Shipment Policy on a separate web page.

8. Sale and promotional discount pricing are not retroactive. Sale prices announced with a date(s) are effective from 12:00 a.m. (midnight) to 11:59 p.m. Central unless otherwise noted.

9. Other "Legalese" Fine Print:

• Right to Refuse Service: We reserve the right to refuse service to any customer for any reason.

• Choice of Law and Forum: All transactions and agreements shall be interpreted under the laws of the State of Kansas. Any litigation under this agreement shall be resolved in the trial courts of Leavenworth County, State of Kansas.