Uniforms: Must have original tags, unaltered, in original condition. Must be returned or exchanged within 30 days of invoice date (45 days for APO/FPO addresses).

Uniform Package Items:

• If an item in your uniform package doesn't fit properly, you are welcome to exchange it for a different size within 30 days of invoice.
• If you are returning all items in a package in original condition within 30 days of invoice, we will refund the full package amount minus any shipping.
• Because of the discounts applied to the uniform package price, should you desire to return a single item component of the package within 30 days, we will credit back the retail price of the individually priced item, minus a 25% restocking fee. No portion of shipping charges will be refunded.
  • Exception to the above: The Blue Mess Trouser upgrade is heavily discounted, so the refund amount of a returned component item will be the item's retail price, minus shipping and minus a 40% restocking fee.

Shirts: Must be returned with original packaging in sellable condition. Must be returned or exchanged within 30 days of invoice date.

Custom Items: Custom items (e.g. laser engraved swords, bullion crests) that are not defective may not be returned because of the customization that has been done to the product. When a custom item is ordered, your credit card will be charged when the item is put into production.

Other Items: Must be in original condition and be returned or exchanged within 30 days of invoice.

Orders of Larger Quantities: We will accept returns of larger numbers of a single item only if the item is received in a damaged or defective state and is returned promptly. This is because a large order of the same item is either specially priced, specially ordered, or both.

Sabers and Swords: Must be returned or exchanged within 14 days of invoice date. We inspect every sword and saber before shipping, so if the item arrives damaged, please call us immediately at 1-800-255-6136 or e-mail us. Laser etched swords/sabers: non-returnable unless the sword/saber is defective. Marlow White will exercise the right to repair or replace the sword or saber.

Sword Package Items: We are unable to offer credit for returning individual items from a sword, saber, or cutlass package.

Shoes: Must be returned or exchanged in the original box within 30 days of Marlow White’s invoice date. Must not have been worn outdoors or on other abrasive surfaces. In the event that the shoe does not fit as anticipated, the customer is responsible for the return shipment charge to Marlow White. Should the customer wish to exchange the original pair of shoes for a pair of a different size, Marlow White will pay the UPS Ground shipping charge for sending the first replacement pair to the customer.

Special order shoes, which we do not normally carry in our inventory, are subject to a restocking fee of $8.00 per pair.

Occasionally, we receive inquiries concerning warranty claims on Bates® shoes purchased from other retail vendors. We regret that we can only accept returns of footwear purchased from Marlow White. Should you have a warranty concern on items purchased elsewhere we suggest you contact that vendor. Should you still have a concern, you can then call Bates® Customer Service at 1-800-253-2184.

Costume, Movie, and Theater Companies: Unfortunately, this policy is born out of our experience with numerous unscrupulous customers. We will not accept ANY returns for these entities, save for losses in shipping. Marlow White is not in the business of providing free uniform or accoutrement rentals. We will accept returns only if the item is received in a damaged or defective state due to shipping and is returned within three business days from date of delivery.