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Agency Purchase Process

One of the keys to our service is communication. This page presents the general purchase process that has worked well for many public safety organizations. If you have any questions, feel free to contact our First Responder Department.

General Information

We provide service and support to each Department that is ordering Honor Guard or Dress Uniforms. As you work through the following steps, feel free to send us an e-mail or call us with any questions you have. If you are seeking a uniform not listed as a stock option please contact us by telephone or email.

  1. Choose Coat Style and Color

    Our selection of Dress Uniform Coats are created from four basic coat styles:

    Visit the First Responder Dress Coats page to view photos and read detailed specifications.

  2. Choose Coat Options

    Stock coat options consist primarily of Epaulettes, Sleeve Braid, Felt Badge Tabs, and Buttons. Visit our Coat Options category for more information. View our selection of available braid colors.

  3. Choose Trousers and Braid Options

    Once you have selected your coat style, deciding on trousers should be fairly straightforward. Typically most organizations go with the same trouser to match their coat selection, though we can do custom fabrics and colors if desired. Visit our Dress Uniform Trousers page for more information.

  4. Choose Uniform Accessories

    We offer a large selection of Uniform Accessories:

  5. Choose Alteration and Fitting Options

    We are very concerned with how your uniforms fit and offer two fitting options. The most common method is to have you fill out a basic measurement spreadsheet that we provide. We will review the information and make recommendations on coat and trouser sizes. We will then send you try-on sets to confirm the fit.

    Our second fitting option is used for larger uniform orders of twenty or more members. In this instance it can be more economical to send one of our staff to fit your department. Typically our staff will need at least four weeks of advanced notice to schedule a date that works for both parties.

    Marlow White has an experienced group of tailors and offers in-house alterations at an additional charge. Using us for alterations will typically extend our delivery time two weeks.

  6. Request Quotation

    When you have a rough idea of what you are interested in, compile the information in an e-mail (First Responder Department) and send it to us for a quotation. We will review and respond to your message via phone or e-mail, followed with a quote. The general information we need:

    • Coat Style, Color, and Fabric
    • Trousers and Braid
    • Coat Options
    • Accessories
    • Quantity of uniforms
    • Wear Date
  7. Issue Purchase Order

    There can be a fair amount of dialog between steps 6 and 7 which is a part of the service Marlow White provides to our customers. When everything is decided, your agency can submit a Purchase Order for the uniforms via email, by standard mail, or by faxing it to (913) 651-8417.

  8. Your Order is Filled

    We will ship orders containing stock items immediately after we receive your purchase order. Otherwise, delivery time depends on how customized your order is. Custom colors and cloths can take as much as twelve weeks for delivery.

  9. Payment

    All department purchase orders will be billed Net 30 days from delivery. All other orders must be paid in advance.

  10. Our Guarantee for the Future

    When you order from Marlow White, we guarantee your uniform pricing will remain the same for at least 24 months after your initial purchase.

    When you place your order, we create detailed records to make sure all future orders will match - with little to no effort on your part.