One of the keys to our service is communication. This page presents the general purchase process that has worked well for many public safety organizations. If you have any questions, feel free to e-mail Alice* .
  

General Information

We provide service and support to each Department that is ordering Dress Uniforms. Because each uniform will be customized to the Department we have chosen not to use a "shopping cart" approach. As you work through the following steps, feel free to send us an e-mail or call us on the phone with any questions you have. Some Departments will know the exact style and accessories they are looking for and will very quickly progress to Step 5, where they e-mail us the information for a quote. Others will take longer as they look at the different options that are available and then e-mail us their information.
 

Choose Coat Style and Color

Our selection of Dress Uniform Coats are created from four basic coat styles:
- Double-breasted
- Four-Button
- Custom High-Collar
- Eisenhower (Ike) Style

Visit the Dress Uniform Coat page to view large color pictures and read detailed specifications.
 

Choose Trousers and Braid Options

Once you have selected your coat style, deciding on trousers should be fairly straightforward. Typically most organizations go with the same trouser to match their coat selection, though we can do custom fabrics and colors if desired. Visit our Dress Uniform Trousers page for more information.
 

Choose Coat Options

Coat options consist primarily of Epaulettes, Sleeve Braid, Felt Badge Tabs, and Buttons. Visit our Coat Options page for more information. View our selection of available braid colors.
 

Choose Uniform Accessories

We offer a large selection of Uniform Accessories:

• Service Hats
• Shirts & Ties
• Bates® Shoes
• Badges & Insignia
• Belts
• Braids & Stripes
• Shoulder Cords

For more information, please visit our Dress Uniform Accessories page.
 

Choose Alteration and Fitting Options

We are very concerned with how your uniforms fit, because of this we offer several fitting options. The most common method is to have you send height, weight, and usual coat and trouser size to us for each member. We will review that information, possibly make changes and/or recommendations, and send you try-on sets to confirm the fit. Any uniform that does not fit can be exchanged until we get the right fit. For large orders, it might be more econimical to send one of our staff to fit your entire department.

Marlow White prefers that you alter our uniforms locally, primarily because we normally cannot physically see the uniform on the individual. We do offer alteration service for those who do not have a tailor experienced in altering uniforms and attaching braids.

• Hem sleeve and attach braid - $20.00
• Hem trousers - $10.00
• Adjust waist, seat, and crotch - $10.00
• Other services also available

Request Quotation

When you have a rough idea of what you are interested in, compile the information in an e-mail * and send it to us for a quotation. We will review and respond to your message via phone or e-mail, followed with a quote. The general information we need:

• Coat Style, Color, and Fabric
• Trousers and Braid
• Coat Options
• Accessories
• Quantity of uniforms
• Wear Date
   

Issue Purchase Order

There is usually a fair amount of dialog between step 6 and 7 which is a part of the service Marlow White provides to our customers. When everything is decided, you can submit a Purchase Order for the uniforms. At this point, everything is either shipped or put into production.
 

Your Order is Filled

Orders that are in stock will often ship a day or two after we receive your Purchase Order. Custom uniforms with off the shelf fabric generally take 4-6 weeks. Custom fabrics can take 4-5 months. If we are doing your alterations, it will typically take us 2 weeks from the time the uniforms are marked and returned.
 

Our Guarantee for the Future

When you order from Marlow White, we guarantee your uniform pricing will remain the same for at least 24 months after your initial purchase.

When you place your order, we create detailed records to make sure all future orders will match - with little to no effort on your part.